Tell us when something has not gone right. We will work with you to understand the issue and find a fair resolution.
Contact Miyzon
You do not need to use the word “complaint”. If you tell us you are dissatisfied and expect a response or resolution, we will treat it as a complaint.
Speak with the Miyzon team and tell us that you want the issue treated as a complaint.
Call Miyzon → EmailSend us the issue, your contact details and any information that will help us investigate it.
Email complaints → OnlineUse the Miyzon contact page and state that you would like the matter recorded as a complaint.
Open contact page →Helpful information
We can still help if you do not have everything below, but providing it can make the investigation faster.
What happens next
We will give your complaint a reference, try to resolve it when you first contact us where possible, and otherwise manage it under our written complaints handling process.
Read the Complaints Handling Process →Urgent complaints
Some complaints must be handled urgently, including certain matters involving payment assistance, Priority Assistance, disconnection or a threat to personal safety connected with domestic, family or sexual violence.
Service outage
If your internet or voice service is not working, check the Miyzon Service Status page for a current outage or planned maintenance notice.
View Service Status →Network outage complaints
If you report that your service is not working and we have reason to believe a major or significant local network outage is causing it, we will treat the contact under our network outage complaints process.
Read the network outage process →External escalation
We ask that you give Miyzon a reasonable opportunity to resolve your complaint first. If you remain dissatisfied, you may have the right to contact the Telecommunications Industry Ombudsman, which is free and independent.
