NBN Consumer Information

Miyzon provides a plan-specific Key Facts Sheet for each NBN consumer plan. It identifies the plan and includes the information required under the NBN consumer information rules, including:

• the typical busy-period download speed;
• examples of activities the plan can support;
• important factors that may affect service speed;
• information about services that may not work during a power failure;
• compatible equipment information; and
• other plan-specific information required by the applicable rules.

The plan name on the Key Facts Sheet must match the plan being advertised. The relevant Key Facts Sheet is linked with the associated NBN plan.

View current Miyzon NBN plans.

The typical busy-period download speed is the speed customers on a plan can typically expect during the busy evening period, generally 7pm–11pm.

Actual speeds can vary because of factors including NBN connection technology, line quality, network conditions, in-home wiring, Wi-Fi performance, router capability, device capability, the number of simultaneous users and the remote service or server being used.

An address qualification result may identify the highest NBN speed tier available to order at a premises. That is a serviceability result and is not a promise that every device or application will achieve the tier speed.

Some NBN technologies, particularly services using copper or fixed wireless infrastructure, may have technical limitations that affect the speeds that can be delivered at a particular premises.

If we become aware that your connection cannot support the speed associated with the plan you ordered, we will provide the information and options required by the applicable NBN consumer protection rules.

See our NBN Speed Tiers guide for more information about connection technologies.

You need compatible equipment to use an NBN service. Miyzon will identify equipment options and applicable charges when you order.

If you bring your own modem or router, it must support the NBN technology and plan you choose and must be correctly configured. Older Wi-Fi standards, device limitations, interference and the location of the router can reduce the speed experienced over Wi-Fi.

NBN and VoIP equipment generally requires mains power. If power is unavailable, your internet connection and an NBN-based Miyzon Home Phone service may not work, including for calls to Triple Zero (000), unless suitable backup power and equipment are available.

If access to a telephone service is important for medical, safety or emergency reasons, maintain an alternative way to make calls that does not depend on the same power or broadband connection.

Some medical alarms, security alarms, lift phones, monitored fire alarms and other specialised services may not be compatible with an NBN or VoIP connection.

Before moving a service to the NBN, contact the alarm or equipment provider and confirm compatibility, installation requirements and any backup arrangements.

If you are moving an existing telephone number to an NBN-based voice service, tell Miyzon that you want to keep the number before the old service is cancelled.

Do not cancel the existing telephone service before a requested port has completed unless you have been specifically advised to do so, as early cancellation may result in loss of the number.

When moving an existing service to the NBN, Miyzon will follow the applicable NBN continuity-of-service rules. These rules are designed to reduce unnecessary loss of existing phone or internet access during migration and require additional steps where an NBN connection is delayed or does not work as expected.

If your newly connected NBN service is not working, contact us promptly on 1300 064 151 so we can investigate.