This Standard Agreement explains the framework under which Miyzon supplies telecommunications services on standard terms. It should be read together with the service-specific documents that apply to your order.
Miyzon Pty Ltd as trustee for Miyzon Family Trust (“Miyzon”, “we”, “us” or “our”) is the retail provider responsible for your Miyzon service.
1. Documents That Form Your Agreement
Depending on the service you order, your customer contract may include:
- your order, application, service summary or accepted quote;
- the Critical Information Summary for the service;
- the applicable Key Facts Sheet for an NBN consumer plan;
- Miyzon Terms and Conditions;
- this Standard Agreement;
- equipment or installation terms that apply to your order; and
- any other service-specific document we identify as part of your agreement.
2. Miyzon and Underlying Networks
Miyzon is responsible to you for the retail telecommunications service supplied under your Miyzon customer contract.
We use third-party carrier and wholesale networks to deliver services. For NBN services, the underlying access network is operated by NBN Co and wholesale supply to Miyzon may involve Vocus Communications. Miyzon voice services may also use Vocus or other carrier infrastructure depending on the service.
Miyzon is not NBN Co or Vocus and is not affiliated with or related to those entities merely because their networks or wholesale services are used. You should contact Miyzon first for support, billing and complaints about your Miyzon service.
3. Your Order and Service Information
Your order identifies the service you selected and the service-specific charges and inclusions. Before entering a consumer contract, we will provide the information required by applicable telecommunications consumer protection rules, including a Critical Information Summary where required.
For NBN consumer plans, the applicable Key Facts Sheet provides additional mandatory information about busy-period speeds, service use, speed factors and power-failure impacts.
4. General Terms
Our Terms and Conditions explain general rules covering ordering and activation, service performance, equipment, acceptable use, billing, payment assistance, suspension, cancellation, faults, liability, privacy and complaints.
5. Consumer Rights
Nothing in this Standard Agreement excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law and mandatory telecommunications consumer protection rules.
If a term of this agreement is inconsistent with a mandatory law or standard, the mandatory requirement prevails to the extent of the inconsistency.