Essentials
Built for very light internet use such as email, browsing and simple everyday tasks.
1 person · light browsing · email · basic online services
Understanding your options to choose the right internet speed for your home or small business.
NBN speed tiers
Each tier is designed for a different level of home or small-business usage. The speeds available to you depend on the NBN technology and service capability at your address.
Built for very light internet use such as email, browsing and simple everyday tasks.
1 person · light browsing · email · basic online services
A simple option for smaller households using the internet for browsing, streaming and video calls.
1–2 people · HD streaming · browsing · video calls
A balanced tier for streaming, gaming, working from home and several connected devices.
2–4 people · HD streaming · gaming · work and study
Suited to households running multiple streams, gaming sessions, video calls and larger downloads at the same time.
Families · multiple streams · gaming · work from home
Fast downloads and plenty of capacity for busy homes with many devices, 4K streaming and large game updates.
Busy homes · 4K streaming · gaming · large downloads
Designed for power users, large households and anyone wanting very fast downloads with lots happening at once.
Power users · many devices · large files · heavy simultaneous use
A multi-gigabit tier for very heavy home use or small businesses with many users, large cloud transfers and demanding simultaneous activity.
Small business · creators · very large files · many active users · maximum headroom
Available only on eligible high-speed NBN connections and subject to address qualification.
Connection types
The physical connection at your address affects the speeds that can be delivered. Rather than repeating the speed tiers above, this section explains how each technology reaches the premises and what can influence its performance.
Fibre runs directly to the premises and connects to NBN equipment at the property.
Fibre reaches the local network and coaxial cable completes the final connection to the premises.
Fibre runs to a street node and the final section to the premises uses the existing copper network.
Fibre reaches a building communications area and existing building cabling completes the connection.
Fibre reaches a distribution point near the property and a short copper run completes the connection.
A fixed outdoor antenna connects the premises to an NBN wireless tower serving the local area.
What uses your speed
The more people doing these things at the same time, the more useful a higher speed tier becomes.
Websites, email, social media and everyday online tasks.
NBN 12+One HD video stream from services such as Netflix or YouTube.
NBN 25+A single high-quality 4K stream can use a significant part of a connection.
NBN 50+HD calls for work and study need reliable download and upload performance.
NBN 25+Gaming itself may not use much bandwidth, but latency and competing traffic matter.
NBN 50+Games, software and large files finish much sooner on higher-speed tiers.
NBN 100+Real-world performance
The NBN connection, your equipment and the way Wi-Fi moves through your home can all affect the speed you actually experience.
Different connection types support different maximum speeds and have different physical limitations.
Copper-based connections can be affected by line length, condition and internal cabling.
An older router may not be able to deliver the full performance of a higher-speed plan.
Walls, distance, interference and router placement can reduce wireless performance around the home.
Your bandwidth is shared when several devices are downloading, streaming or uploading at once.
The performance of websites, game servers, cloud services and streaming platforms can also affect what you experience.
Find my speed
Answer one question at a time and we will suggest a starting speed tier for your home or small business.
Ready when you are
Check your premises, compare the available plans and choose the setup that suits your home.